It it the buyer's responsibility to ensure that the received item(s) is/are correct and in good condition.  

Any claims for refund or exchange will not be entertained without any visual proof (e.g photo, video or image) for issues such as: 

• quality of product i.e product freshness; or alive upon receiving if for LIVE crab;
• damaged product or packaging upon receiving your item(s); 
• product degradation upon receiving your item(s); 
• missing item(s) upon receiving your item(s);

Goods sold are non refundable, non exchangeable and non transferable once the buyer have received and accepted his/her orders; 

Should there be any issues or enquiry regarding our products, please whatsApp our customer service at 016-476 0668 or email us [email protected].