It it the buyer's responsibility to ensure that the received item(s) is/are correct and in good condition.
Any claims for refund or exchange will not be entertained without any visual proof (e.g photo, video or image) for issues such as:
- quality of product i.e product freshness; or alive upon receiving if for LIVE crab;
- damaged product or packaging upon receiving your item(s);
- product degradation upon receiving your item(s);
- missing item(s) upon receiving your item(s);
Goods sold are non refundable, non exchangeable and non transferable once the buyer have received and accepted his/her orders;
Should there be any issues or enquiry regarding our products, please whatsApp our customer service at 016-476 0668 or email us [email protected].